ICX Summit celebrates 8th year this September

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By Car Brand Experts

ICX Summit 2024: A Convergence of Innovation in Retail Customer Experience

The ICX Summit is gearing up for its 8th annual event, set to take place from September 9th to 11th in Charlotte, North Carolina. The summit promises a lineup of distinguished keynotes and panelists delving into a diverse array of retail customer experience topics.

Diving into Retail Customer Experience

Mark your calendars for this dynamic event that brings together B2C brands, industry leaders, and innovators under one roof. Participants can expect a rich tapestry of insights, networking opportunities, and the latest trends in innovative customer experiences.

Early Bird Registration

Don’t miss out on the special $450 discount for early bird registration if you sign up before May 3rd. Take advantage of this offer to secure your spot at the forefront of retail customer experience innovation.

A Unified Experience

Hosted by Networld Media Group, known for its expertise in digital media and events across various industries, the ICX Summit will share the stage with the Banking Customer Experience event. By merging these two summits, attendees will gain a holistic perspective on creating exceptional experiences for today’s consumers.

The Highlight Reel: Elevate Awards

The ICX Summit Elevate Awards ceremony will shine a spotlight on the crème de la crème of CX innovation. Nominations are welcome until May 31st, with winners recognized for their adept use of technology to elevate customer experiences. Stay tuned as the judging panel crowns the “Innovator of the Year” and five outstanding winners.

Unpacking the Keynotes and Panels

This year’s keynote lineup includes Neely Woodson Powell, founder of the Charleston Shoe Company, who will unravel the mysteries behind her ‘shoe joy’ strategy and its impact on customer engagement and brand success.

The summit’s agenda boasts a plethora of engaging panel discussions. Industry experts like Marbue Brown, Ankur Garg, Lovell Holloway, Chris King, and Adam Terranova will delve into topics ranging from autonomous store technology to the significance of customer feedback in enhancing CX.

Calling All Panelists

Retail and brand leaders keen on joining a panel discussion can browse the agenda and apply for a speaking position. Approved panelists stand to gain complimentary access to the summit.


The ICX Summit 2024 is poised to be a melting pot of innovation, insights, and networking opportunities in the realm of retail customer experience. With a stellar lineup of keynotes, panels, and the prestigious Elevate Awards, this event is not to be missed for anyone passionate about shaping exceptional customer journeys.


1. What is the ICX Summit?
The ICX Summit is an annual event that brings together B2C brands, industry leaders, and innovators to explore the latest trends in retail customer experience.

2. When and where will the ICX Summit 2024 take place?
The ICX Summit 2024 is scheduled for September 9th to 11th in Charlotte, North Carolina.

3. How can I register for the ICX Summit?
Early bird registration with a special discount is available until May 3rd via the official ICX Summit website.

4. Who are some of the keynote speakers at the ICX Summit 2024?
Keynote speakers include Neely Woodson Powell, founder of the Charleston Shoe Company, offering insights into customer engagement strategies.

5. How can I become a panelist at the ICX Summit?
Interested retail and brand leaders can apply to participate in panel discussions by submitting an application through the ICX Summit website.

6. What is the Elevate Awards ceremony at the ICX Summit?
The Elevate Awards recognize organizations leveraging technology to enhance customer experiences, with nominations open until May 31st.

The ICX Summit 2024 is shaping up to be a landmark event in the realm of retail customer experience. Stay informed, engaged, and inspired at this gathering of industry luminaries and innovators. Sign up now to secure your spot at the forefront of CX excellence.

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