# Article #
## Dealer Techs Allegedly Thrashed Customer’s Subaru WRX Learning to Drive Stick ##
A routine oil change at Dan Perkins Subaru in Milford, Connecticut turned into a nightmare for Crandall Yopp Jr. when he discovered his 2022 Subaru WRX had been mishandled. Allegedly taken for a joyride by dealership technicians, the sports sedan suffered paint damage, a bent license plate, and performance issues due to an attempt to learn driving stick on the car.
### Allegations and Lawsuit ###
Yopp noticed swirl marks on the paint and inconsistencies post-oil change, prompting him to suspect mishandling by the technicians. It’s claimed that the car was stalled multiple times, gears were ground, and the clutch was burned during the joyride. The lawsuit filed against the dealership highlights these issues and seeks damages and attorney fees for violating consumer protection laws in Connecticut.
### Reactions and Consequences ###
The service manager at Dan Perkins Subaru reportedly realized the gravity of the situation upon seeing the car post-offsite car wash and warned the technicians about the owner’s imminent dissatisfaction. Attempts to cover up the damage were made internally, but the damage was apparently too severe.
### Conclusion ###
The incident underscores the importance of respecting customer property and the trust bestowed upon dealership service centers. Handling vehicles with care and following customer instructions is paramount in maintaining a positive customer experience. The lawsuit serves as a reminder of the consequences of irresponsible behavior towards customer vehicles.
## FAQ ##
### Q: What action is the customer taking against the dealership? ###
A: Crandall Yopp Jr. is suing Dan Perkins Subaru for damages and attorney fees under Connecticut’s consumer protection law due to the mishandling of his Subaru WRX.
### Q: How did the dealership technicians allegedly damage the car? ###
A: The technicians reportedly took the car for a joyride, attempted to learn stick shift resulting in stalling, grinding gears, and burning the clutch, causing paint damage and a bent license plate.
### Q: What lesson can be learned from this incident? ###
A: Customers entrust their vehicles to service centers with the expectation of professional care. Follow customer instructions diligently, handle vehicles responsibly, and maintain transparency in all service operations to avoid damaging customer trust and facing legal consequences.
