Chery Malaysia Omoda 5 Recall: Root Cause of Axle Welding Issue Identified
Chery Malaysia has been actively addressing the rear axle issue surrounding the Omoda 5 model, providing transparency and taking swift actions to ensure customer safety. The latest statement from Chery Malaysia sheds light on the root cause of the problem and their proactive steps towards resolution.
Identification of the Issue and Actions Taken
Chery Malaysia’s Vice President, Lee Wen Hsiang, highlighted that the axle welding issue stemmed from a miscalibration of equipment during a facility upgrade where a new welding tip replaced a worn-out one. Upon identifying this, Chery Malaysia swiftly recalled 600 Omoda 5 vehicles with affected parts produced between August 14 and 17, 2023.
Maintaining Safety and Transparency
In partnership with the Ministry of Transport (MOT), Chery Malaysia is ensuring that all affected vehicles are rectified to meet the highest safety standards. They have established a dedicated website for owners to check if their cars are part of the recall and are committed to providing weekly updates on the recall program’s progress.
Contact and Support for Affected Owners
As of May 3, 2024, Chery Malaysia has successfully reached out to over half of the initially identified 60 affected owners. The company expresses gratitude to its customers for their patience and cooperation throughout this process. For any inquiries, affected owners can contact the Chery Malaysia Customer Careline at +603 – 2771 7070.
Conclusion
Chery Malaysia’s response to the Omoda 5 recall showcases their commitment to customer safety and satisfaction. By promptly addressing the issue, identifying its root cause, and implementing a robust recall program, Chery Malaysia aims to uphold its reputation for reliability and transparency in the automotive industry.
FAQs
1. How can I check if my Chery Omoda 5 is affected by the recall?
You can visit the Chery Malaysia product update website and enter your Vehicle Identification Number (VIN) to confirm if your vehicle is part of the recall.
2. What should I do if my Omoda 5 is affected by the recall?
If your car is identified as part of the recall, contact Chery Malaysia Customer Careline at +603 – 2771 7070 for further instructions on bringing your vehicle in for inspection and necessary repairs.
3. Are there any other Chery models affected by this issue?
Chery Malaysia has confirmed that only the Omoda 5 model is affected by the axle welding issue, and no other Chery vehicles are impacted.
By staying transparent and proactive in addressing this issue, Chery Malaysia reassures its customers of their commitment to safety and quality assurance.
